{"id":29436,"date":"2024-01-22T18:23:49","date_gmt":"2024-01-22T17:23:49","guid":{"rendered":"https:\/\/cutterab.com\/?page_id=29436"},"modified":"2024-01-22T18:24:43","modified_gmt":"2024-01-22T17:24:43","slug":"politique-retours-et-remboursements","status":"publish","type":"page","link":"https:\/\/cutterab.com\/en\/politique-retours-et-remboursements\/","title":{"rendered":"Return and refund policy"},"content":{"rendered":"<div data-elementor-type=\"wp-page\" data-elementor-id=\"29436\" class=\"elementor elementor-29436\" data-elementor-post-type=\"page\">\n\t\t\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-ef28d82 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"ef28d82\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-f9ae4d6\" data-id=\"f9ae4d6\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-83fab50 elementor-widget elementor-widget-heading\" data-id=\"83fab50\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Return and refund policy<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-09158c8 elementor-widget elementor-widget-text-editor\" data-id=\"09158c8\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<h4>You have 14 days to return your product to qualify for a refund or exchange.<\/h4><p>If 14 days have passed since your purchase, unfortunately, we are unable to offer you a refund or exchange.<\/p><p>To qualify for a return, your item must be unused and in the same condition in which you received it. It must also be in its original packaging, unopened.<\/p><p>To make a return, you must present us with a receipt or proof of purchase.<\/p><ul><li><em>Any item that is not in its original condition, that is damaged or that is missing parts for reasons that are not due to an error on our part.<\/em><\/li><li><em>Any item returned more than 14 days after delivery.<\/em><\/li><\/ul>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-1bc91ff elementor-widget elementor-widget-text-editor\" data-id=\"1bc91ff\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<h4>Refunds (where applicable)<\/h4><p>Once we have received and inspected the returned item, we will send you an e-mail to confirm that we have received it. We will also inform you of our decision to approve or reject your refund request.<\/p><p>If your request is approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain number of days.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-f0f424c elementor-widget elementor-widget-text-editor\" data-id=\"f0f424c\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<h4>Late or missing refunds (if applicable)<\/h4>\nIf you have not yet received your refund, please check your bank account first. Then contact your credit card issuer, as there may be a delay before your refund is officially posted. Then contact your bank. There is often a processing delay before a refund is posted. If after completing all these steps you have still not received your refund, please contact us at davide@cutterab.com. <a href=\"mailto:davide@cutterab.com\">davide@cutterab.com<\/a>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-94448ab elementor-widget elementor-widget-text-editor\" data-id=\"94448ab\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<h4>Exchanges (where applicable)<\/h4>\nWe will only replace an item if it is faulty or damaged. If in this case you would like to exchange it for the same item, please send us an e-mail at <a href=\"mailto:davide@cutterab.com\">davide@cutterab.com<\/a>\u00a0and send your item to: <strong>662, rue des jonch\u00e8res BAT E 69730 Genay,&nbsp;France<\/strong>.\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-69aa14c elementor-widget elementor-widget-text-editor\" data-id=\"69aa14c\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>You will be responsible for paying your own shipping costs to return your item. Shipping costs are non-refundable. If you receive a refund, the return shipping costs will be deducted from it.<\/p><p>Depending on where you live, the time required to receive your exchanged product may vary.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>","protected":false},"excerpt":{"rendered":"<p>Notre politique dure 14 jours. Si 14 jours se sont \u00e9coul\u00e9s depuis votre achat, nous ne pouvons malheureusement pas vous offrir un remboursement ou un \u00e9change. Pour pouvoir b\u00e9n\u00e9ficier d\u2019un retour, votre article doit \u00eatre inutilis\u00e9 et dans le m\u00eame \u00e9tat o\u00f9 vous l\u2019avez re\u00e7u. Il doit \u00eatre \u00e9galement dans l\u2019emballage d\u2019origine. Pour effectuer un [&hellip;]<\/p>","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"site-sidebar-layout":"no-sidebar","site-content-layout":"page-builder","ast-site-content-layout":"default","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"disabled","ast-breadcrumbs-content":"","ast-featured-img":"disabled","footer-sml-layout":"","theme-transparent-header-meta":"","adv-header-id-meta":"","stick-header-meta":"","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"default","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"ast-content-background-meta":{"desktop":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"footnotes":""},"class_list":["post-29436","page","type-page","status-publish","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.6 - 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