Return and refund policy
You have 14 days to return your product to qualify for a refund or exchange.
If 14 days have passed since your purchase, unfortunately, we are unable to offer you a refund or exchange.
To qualify for a return, your item must be unused and in the same condition in which you received it. It must also be in its original packaging, unopened.
To make a return, you must present us with a receipt or proof of purchase.
- Any item that is not in its original condition, that is damaged or that is missing parts for reasons that are not due to an error on our part.
- Any item returned more than 14 days after delivery.
Refunds (where applicable)
Once we have received and inspected the returned item, we will send you an e-mail to confirm that we have received it. We will also inform you of our decision to approve or reject your refund request.
If your request is approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain number of days.
Late or missing refunds (if applicable)
If you have not yet received your refund, please check your bank account first. Then contact your credit card issuer, as there may be a delay before your refund is officially posted. Then contact your bank. There is often a processing delay before a refund is posted. If after completing all these steps you have still not received your refund, please contact us at davide@cutterab.com. davide@cutterab.comExchanges (where applicable)
We will only replace an item if it is faulty or damaged. If in this case you would like to exchange it for the same item, please send us an e-mail at davide@cutterab.com and send your item to: 662, rue des jonchères BAT E 69730 Genay, France.You will be responsible for paying your own shipping costs to return your item. Shipping costs are non-refundable. If you receive a refund, the return shipping costs will be deducted from it.
Depending on where you live, the time required to receive your exchanged product may vary.